At BC Bud Delivery, we want your shopping experience to be seamless and satisfying. Here are 10 best returns and exchanges tips so you know exactly how we handle issues with cannabis orders and accessories.

1. Know Our General Policy
   Cannabis products are considered perishable and are generally non-refundable. Once shipped, all cannabis sales are final for safety and legal compliance.
2. Contact Us Quickly for Issues
   If your order is damaged, incorrect, or incomplete, email us within 24 hours. Include your order number, photos of the issue, and a clear description so we can help fast.
3. Understand Non-Perishable Item Returns
   We accept returns for unused, unopened accessories (like rolling papers, vaporizers, grinders) if you request within 7 days of receiving them.
4. Prepare Items for Return
   Ensure returned items are in original condition and packaging. You’ll be responsible for return shipping costs, so pack carefully to avoid further damage.
5. Always Get Pre-Approval
   Email our support team before sending anything back. We’ll confirm the return address and track your request so there are no mix-ups.
6. Damaged or Incorrect Orders
   If your package was damaged in transit or you received the wrong item, provide clear photos and details. We’ll review the claim and may offer a replacement or store credit.
7. Items Not Eligible for Return
   We cannot accept:
   • Opened cannabis products (flowers, edibles, concentrates, tinctures, CBD)
   • Custom or made-to-order items
   • Final sale or discounted items
   • Items sent without prior approval
8. Our Resolution Process
   Once approved, we aim to resolve eligible claims within 3–5 business days. Please provide all required info so we can process your request smoothly.
9. Our Promise of Fair Policies
   Our returns and exchanges policy is designed to be clear, fair, and fully compliant with Canadian cannabis regulations. We want you to shop confidently knowing your concerns are taken seriously.
10. Reach Out Anytime
    If you’re unsure whether your purchase qualifies or have questions, our support team is ready to help. Email [email protected] for fast, friendly assistance.

Learn More About Cannabis Regulations

For official guidance on Canadian cannabis laws and consumer rights, visit Health Canada’s Cannabis Page.